Welcome to Vrou in die Bos Shop! By accessing or using our website (www.vrouindiebos.co.za) and purchasing our products, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making any transactions.
1. General Information
1.1 Business Entity: Vrou in die Bos Shop operates under the business entity of Petronella Wilhelmina Gerber, trading handmade crafts, botanical products, and other goods.
1.2 Scope: These Terms and Conditions apply to all transactions conducted via the website.
1.3 Updates: We reserve the right to amend these Terms and Conditions at any time without prior notice. The latest version will always be available on our website.
2. Products and Services
2.1 Handcrafted Nature: All products are handmade and may vary slightly in appearance, size, or color.
2.2 Descriptions: Product descriptions and images are provided for informational purposes. While we strive for accuracy, minor differences may occur.
2.3 Availability: All products are subject to availability. We reserve the right to limit quantities or discontinue items without notice.
3. Pricing and Payments
3.1 Currency and Taxes: All prices are listed in South African Rand (ZAR) and include VAT unless otherwise stated. For now, Vrou in die Bos is not VAT registered.
3.2 Payment Methods: Payments can be made via credit/debit cards, EFT (Electronic Funds Transfer), Payfast, and Paystack. Additional options may be specified at checkout.
3.3 Payment Confirmation: Orders are processed only after full payment is received.
3.4 Additional Charges: Vrou in die Bos Shop is not responsible for any additional bank fees or currency conversion charges incurred by the customer.
4. Orders and Shipping
4.1 Order Confirmation: Once an order is placed, you will receive an email confirmation. This does not guarantee acceptance of the order.
4.2 Right to Refuse: We reserve the right to cancel or refuse orders due to incorrect pricing, suspicion of fraud, or product unavailability.
4.3 Delivery: Shipping fees and delivery timelines are outlined during checkout. Delivery is facilitated through trusted courier companies, including Courier Guy, Pudo, and Fastway. Delays caused by external couriers are beyond our control.
4.4 Customer Responsibility: Customers are responsible for providing accurate shipping information. Vrou in die Bos Shop is not liable for delays or losses resulting from incorrect details.
5. Returns and Refunds
5.1 Non-Perishable Returns: We accept returns on non-perishable items within 14 days of delivery, provided they are unused, in original packaging, and accompanied by proof of purchase.
5.2 Exclusions: Due to the nature of our handmade and botanical products, returns are not accepted on perishable, customized, intimate, or sanitary items unless faulty.
5.3 Refund Processing: Refunds will be processed within 7 business days upon approval and may take additional time to reflect in your account, depending on your payment provider.
5.4 Return Shipping Costs: These are the responsibility of the customer unless the item is defective.
6. Privacy and Data Protection
6.1 Data Collection: We collect personal information, such as name, email, phone number, shipping address, and payment details, to process and deliver orders.
6.2 Usage Data: Includes IP address, browser type, and interaction data for analytics purposes.
6.3 Data Usage: Your data is used to:
- Process and deliver orders.
- Provide customer support.
- Improve our website and services.
- Communicate updates and promotions.
6.4 Third-Party Sharing: We share your data with trusted third parties, including:
- Ylang Leanne Botanicals: Responsible for mailing products directly to clients.
- Courier Services: Courier Guy, Pudo, and Fastway.
- Payment Gateways: Payfast and Paystack for secure payments.
6.5 Data Rights: You have the right to access, update, and request deletion of your personal data. Contact us at info@vrouindiebos.co.za to exercise these rights.
6.6 Consent: By using our website, you consent to our Privacy Policy.
7. Liability
7.1 No Liability: Vrou in die Bos Shop is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or website.
7.2 Force Majeure: We are not responsible for delays or failures resulting from events beyond our reasonable control, including but not limited to natural disasters, strikes, or internet outages.
8. Intellectual Property
8.1 Ownership: All content on the website, including images, text, and graphics, is the property of Vrou in die Bos Shop and may not be copied, reproduced, or distributed without permission.
8.2 Unauthorized Use: Unauthorized use of our intellectual property may result in legal action.
9. Governing Law
9.1 Jurisdiction: These Terms and Conditions are governed by the laws of South Africa.
9.2 Dispute Resolution: Any disputes arising under these Terms and Conditions will be resolved exclusively in the South African courts.
10. Contact Information
For questions, concerns, or support, please contact us:
- Email: info@vrouindiebos.co.za
- Phone: +27 81 312 6544
- Address: 85 Makgeng, Ga-Molepo, Boyne, 0728, Limpopo, ZA
By purchasing from Vrou in die Bos Shop, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.